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Clinical and Life Sciences Managed Services

Deerwood Technologies Clinical and Life Sciences Managed Services solutions provide our customers with peace of mind. For over 12 years, we have delivered best in class Managed Services to clients across the Midwest. Hundreds of organizations of all sizes spanning clinical, chiropractic, dental, surgical and therapy put their trust in Deerwood Technologies Professional Services teams to design, implement, fund, host and manage their patient-critical IT systems and solutions. Deerwood offers managed services in all 50 states and Canada.

Our Clinical and Life Sciences Managed Services offerings are designed for clients that require a stable partner with a history of successful engagements, world-class client base, professionally focused managed services in the Healthcare vertical. Deerwood’s personal touch involvement and a commitment to provide outstanding customer service enable the delivery of highly respected service levels.

Technical Support

24 x 7 Support Center
On-demand technical support for any task
Immediate escalation and response for emergency incidents
Dedicated service account manager
Mastery-level expertise for all supported technologies
Web-based customer operations portal

 

Service Level Guarantees

Clear and concise SLA descriptions
Immediate incident alert and escalation
Compliance within SLA

 

Governance and Credentials

Mature IT Infrastructure Library (ITIL) Governance Framework
SaS70
(PCI) DSS Compliant
HIPAA Compliant

 

Whether it’s robust monitoring, alerting and incident escalation, comprehensive patch management or full lifecycle management with guaranteed uptime, or any combination of these items, our Managed Services team will meet the business and technological requirements of any customer. With vast experience in integration and EMR applications Deerwood’s proven track record of successful Managed Services delivery is because we focus on the core technologies that keep your facility advancing and staying ahead of your competition.

Deerwood Technologies delivers outstanding and consistent Managed Services that meet aggressive and clearly defined SLA’s. Our selection of managed services is available for network and security infrastructure, servers, SAN, operating system, Unified Communications, databases and select applications.