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Helpdesk Management

Our helpdesk management solution can provide a solution that is easily customized to your specific business requirements. This solution can also provide a range of self-service and automated functions to enable IT to focus on the most important issues and can be upgraded to include powerful, integrated management tools as your business and/or network environment grows, empowering the helpdesk team to immediately diagnose and resolve issues from within helpdesk tickets.

Create and capture all helpdesk tickets
Manage ticket workflow including escalation policies
Assign tickets to technicians
Maintain a real-time dashboard for monitoring performance metrics
Maintain a database of issues
Generate reports
Integrate with Active Directory and email systems

A comprehensive and flexible help desk solution can help staff efficiently track, identify and resolve issues as quickly as possible.

 

Helpdesk Management, Minnesota