Deerwood Technologies – a full-service national technology company; is seeking a competent, resourceful, highly-motivated and reliable Systems Engineer in Training. Our company’s growth in health care and public sector is again expanding our Technical Services delivery staff. If you have training, aptitude and drive to success, we’ll help you build solid technical capabilities to advance your career.
Position Description
A Technician in Training will be responsible for providing support to the end-user community with regard to software, hardware and network-related problems. They will provide resolutions for end-users and internal customers. This is to include but not limited to desktop, laptop, printers and other peripherals. Conversations with users to determine problem and classify level of support needed, will be essential. They will open, track and close service tickets to ensure problem resolution and promote end-user satisfaction. The qualified candidate will need a wide range of skills and knowledge in computer hardware and software as well as networking systems used in a healthcare and managed services environment.
Aptitudes
- Demonstrated customer service skills
- Excellent written and verbal communication skills
- Outstanding analytical and problem-solving skills
- Outgoing, ambitious, eager and ability to work in a team environment
- Strong ability to learn quickly, self-starter and researcher
- In depth understanding of desktops, laptops, printers and other peripherals
- Working toward a four-year college degree in computer science, information systems or a related field, or equivalent work experience required
- Ability to adapt and provide steady and consistent delivery in an evolving dynamic information systems arena
Responsibilities
- Must have high attention to detail and strong customer service skills
- Document customer issues and problems with their technology
- Troubleshoot, analyze and solve customer issues and problems via telephone, email or web
- Report and update service tickets in a timely, clear and concise manner
- Configure customers’ technology equipment and systems
- Must be able to manage multiple work items at one time with a high sense of urgency
- Document procedures, processes and best practices
- Cross-train, collaborate and communicate effectively with co-workers and customers