Career Opportunities

Contributing to the success of Deerwood Technologies, is our ability to attract and retain employees. We provide outstanding opportunities for employees to develop and build a career in a challenging and rewarding environment.

We are always looking for qualified and talented technical sales resources. Please feel free to submit your resume to: hr@deertech.com

Current Openings

Technician in Training – Technical Career Opportunity

Deerwood Technologies – a full-service national technology company; is seeking a competent, resourceful, highly-motivated and reliable Systems Engineer in Training. Our company’s growth in health care and public sector is again expanding our Technical Services delivery staff. If you have training, aptitude and drive to success, we’ll help you build solid technical capabilities to advance your career.

Position Description

A Technician in Training will be responsible for providing support to the end-user community with regard to software, hardware and network-related problems. They will provide resolutions for end-users and internal customers. This is to include but not limited to desktop, laptop, printers and other peripherals. Conversations with users to determine problem and classify level of support needed, will be essential. They will open, track and close service tickets to ensure problem resolution and promote end-user satisfaction. The qualified candidate will need a wide range of skills and knowledge in computer hardware and software as well as networking systems used in a healthcare and managed services environment.

Aptitudes

Demonstrated customer service skills
Excellent written and verbal communication skills
Outstanding analytical and problem-solving skills
Outgoing, ambitious, eager and ability to work in a team environment
Strong ability to learn quickly, self-starter and researcher
In depth understanding of desktops, laptops, printers and other peripherals
Working toward a four-year college degree in computer science, information systems or a related field, or equivalent work experience required
Ability to adapt and provide steady and consistent delivery in an evolving dynamic information systems arena

Responsibilities

Must have high attention to detail and strong customer service skills
Document customer issues and problems with their technology
Troubleshoot, analyze and solve customer issues and problems via telephone, email or web
Report and update service tickets in a timely, clear and concise manner
Configure customers’ technology equipment and systems
Must be able to manage multiple work items at one time with a high sense of urgency
Document procedures, processes and best practices
Cross-train, collaborate and communicate effectively with co-workers and customers

Sales / Marketing Associate

Deerwood Technologies is a growing IT Solutions Provider looking for a Sales/Marketing Associate. This position will work closely with Sales Management to develop and execute marketing/lead generation campaigns while providing inside sales support for the sales team.

Responsibilities include:

Assist in the development of lead generation campaigns.
Develop and locate content for lead generation messaging and offers.
Coordinate development of and logistics for sales/marketing events.
Coordinate and drive execution of lead generation campaigns.
Track and analyze campaigns to provide information to sales on a regular basis.
Work closely with the sales in preparing customer presentations to communicate a compelling selling story.
Provide inside support for sales team by preparing and processing proposals or other customer service activities.
Coordinate new creative design for sales/marketing collateral – print, radio, social and billboard media
Improve process for managing sales and marketing assets.
Drive development, production and distribution of bi-monthly newsletter via Constant Contact
Maintain company social media sites – FaceBook, Twitter, LinkedIn
Coordinate maintenance and evolution of company websites

Desired Skills & Experience

We are looking for a talented and hardworking individual who is looking to advance his/her career with a growing IT Services company. Our ideal employee will be a self-starter with strong organizational and leadership qualities.

A bachelor’s degree or equivalent in a relevant field is preferred
Very strong written and oral communication skills
Solid project management and organization skills
Minimum of 1-2 years’ experience in relevant field, more preferred
Proficient in office productivity, some graphic design and able to become proficient in new programs/systems quickly
Experience in using a company page in FaceBook, Twitter and LinkedIn and Constant Contact
Analytical thinker, results-oriented, ability to take direction and run with it
Works effectively with people across the organization and with both customers and vendors
Ability to work well in a fast-paced, entrepreneurial environment
Adeptly balances several projects simultaneously and can adapt to meet changing priorities as necessary
Knowledge of IT Solutions / Unified Communications and related services and products

Service Manager

GENERAL SUMMARY:
The Service Manager is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests and delivering technology projects for customers by managing cost, time, and scope constraints.

Primary Responsibilities and Duties:

Act as the single point of contact to the customer for all types of service requests
Coordination of all IT support groups to ensure maximum utilization of billable resources
Pre-process service requests as they arrive through email, manual entry, or direct customer input through customer portal
Schedule internal and field technical resources on the ConnectWise dispatch portal
Monitor resource schedules to ensure prompt time entry on service requests
Communication with customers as required: scheduling, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Understand and ensure the project objectives and requirements are clear and agreed upon by all team members
Creating and maintain project plans, communicate progress and status
Organize and manage all phases of the project to ensure on-time completion with budgetary requirements
Ensure that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production
Prepare down payment agreements and project invoices as required
Support account management and Quarterly Business Review processes
Develop and maintain process and project documentation

Additional Duties and Responsibilities:

Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Improve usage and increase productivity of IT support resources
Escalate service requests that cannot be scheduled within agreed service levels
Responsible for entering time and expenses in ConnectWise as it occurs
Enter all work as activities, service tickets, or project tickets into ConnectWise
Communicate with customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
Document internal processes and procedures related to duties and responsibilities

Desired Experience and Skills:

3+ years’ experience working in IT Service Delivery, preferably also in a Managed Services environment
Expected to have Associates Degree or higher
Strong communication (written and oral), organizational, presentation skills
Strong Customer service skills: telephony skills, empathetic communication skills, active listening and customer-care orientation
Ability to multi-task and adapt to changes quickly in a fast-paced environment
Knowledge and experience in cross-functional project management methods and techniques
Knowledge of IT applications, processes, software, services and equipment
Technical awareness: ability to match resources to technical issues appropriately
Service awareness: of an organization’s key IT services for which support is being provided
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Understanding of support tools, techniques, and how technology is used to provide IT services

Professional IT Certifications, such as: Information Technology Infrastructure Library (ITIL), CompTIA Project+ or equivalent

Inside Sales Representative

Deerwood Technologies, Inc., a rapidly growing national company specializing in remote infrastructure management,
managed services, enterprise security software and healthcare technology is seeking an experienced inside sales
representative to join our sales force. Deerwood Technologies helps companies optimize their IT spend by keeping
their business critical applications and IT infrastructure running 24X7 while freeing valuable staff from repetitive IT
functions and allowing them to focus on strategic information analysis and business intelligence activities. Deerwood
Technologies is a nationally trusted brand for managed services, healthcare technology, business intelligence,
enterprise security software and compliance.

Inside sales is responsible for working with our partner community to identify, develop and close managed services
engagements and enterprise software sales. In addition, the position involves cultivating and enabling managed
services and enterprise software clients to understand the value of leveraging Deerwood Technologies services. The
position is based in Deerwood Technologies’ new, state of the art, Central MN headquarters. It offers a
comprehensive incentive package with opportunities for future growth. The individuals we are seeking are
entrepreneurial and will hold themselves to the highest ethical standards, have a strong desire for personal growth
and professional success; they will be driven to enable self-growth and have no problem rolling up their sleeves to
achieve success.

Primary Responsibilities and Duties:

Establish new client relationships through prospecting, existing contacts and networking
Develop and maintain long-term relationships within a diverse account base throughout the U.S.
Leverage solution selling techniques to fully qualify leads and opportunities and manage the sales process
from beginning to end with help from sales leadership
Quickly grasp client requirements and conduct needs analysis to determine the engagement model for
involving the necessary resources as well as conducting business according to the “Deerwood Way”
Develop and submit proposals and quotes
Build strong working relationships with our services team to ensure prospects have a clear understanding of
the Deerwood Technologies solution set and capabilities
Manage all phases of the sales life cycle–from prospecting to closure; Use ConnectWise (CRM) system to
keep a complete and accurate log of prospects, opportunities, meetings, activities and contacts
Meet quota and sales revenue targets created by sales management
Report regularly with sales management on revenue forecast, prospecting activity, pipeline development,
opportunity progress, closed business, and lost business

Desired Experience and Skills:

3+ years experience selling IT managed services, healthcare technology and or software
Expected to have Associates Degree or higher
Motivated, disciplined and self-directed
Strong follow-up skills
Must be organized and disciplined with excellent time management and prioritization skills.
Must be capable of creating and delivering presentations
Must have Computer skills including Word, Outlook, Excel, CRM and PowerPoint
Ability to quickly understand complex software solutions
Excellent prospecting techniques including cold calling, email, listening skills in order to understand what
prospective customers needs are and will be
Ability to navigate organizations and communicate effectively with all levels of management to determine
key players and their roles
Ability to handle objections and advance opportunities as quickly and effectively as possible
Understanding of IT infrastructure including computer networks, servers and storage

Network Security Engineer:

The Engineer’s role is to ensure that industry best practices and methodologies are applied to a network involving security, compliance, data, video, unified communications and wireless network services. This is achieved by planning, designing, and developing, Deerwood’s solutions across our client’s enterprise infrastructures. In addition, the Engineer will oversee the installation, monitoring, maintenance, support, and optimization of all network, software, and communication links. This individual will also analyze and make recommendations to the resolution of network and software problems in a timely and accurate fashion, and provide training to junior team members where required. The ideal candidate will work in harmony with our compliance officer, VP of business development and CEO in the creation of new solution offerings.

Responsibilities:
Qualified candidates will have 3 to 5 years of hands-on Network Security and Server experience with a strong ‘Route/Switch’ background. Qualified applicants will need to specialize in security and networking technologies (HIPAA, PCI, Sarbanes a plus), but would also need to learn other Advanced Technologies across the Deerwood solution offerings.

Deployment of new technologies on customer premises
Rapid integration into customer staff, culture, and processes (The Deerwood Way)
Assistance with project scoping and project design
Become a trusted advisor to customers and internal DT staff
Ability to give knowledge transfer and training to DT customers and internal staff

Position Requirements:
Cisco CCNP/ CCIE and or Comptia Security Certifications are preferred. Excellent oral and written communication, customer service, and presentation skills required. The position would require limited travel and would primarily be focused in the service delivery, or post-sales area. The candidate however, should feel comfortable supporting the Deerwood sales team efforts with scoping, technical presentations and meeting with customers.

Working technical knowledge of network and Security control protocols (QoS, PoE, NTP, DHCP), network management protocols (CDP, TFTP, SNMP) and security protocols (802.1x, Radius, SSH, HTTPS, AAA, IPSec).

Understand WAN/LAN and transport technologies (Ethernet, MPLS, TDM Etc).
Strong interpersonal, written, and oral communication skills. Working knowledge of Microsoft Visio is required
Able to conduct research into network/server/security issues and products as required.
Ability to present ideas in an end user-friendly language.
Highly self motivated and directed, with great attention to detail.
Proven analytical and problem-solving abilities.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative, high energy environment.